Returns Policy

Return window & condition

You can return your order within 30 days of receiving it.

To be eligible for a return, items must be in their original condition, unused, unworn and with all original packaging and tags included.

For dog accessories, please make sure items are free from hair, dirt, odours or signs of use.

We may be unable to accept returns that are damaged, used or returned in a condition that prevents them from being resold.

This does not affect your statutory rights if an item is faulty or not as described.

Return shipping costs

Unless your item is faulty, damaged or incorrect, return postage is your responsibility.

Please contact us before sending your return so we can confirm the correct return address and provide any relevant instructions.

We recommend using a tracked delivery service, as Found Roaming cannot be responsible for returned parcels that are lost in transit.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within up to 10 business days.

Your bank or payment provider may require additional time to process the refund after it has been issued.

Where required by applicable consumer law, eligible original standard delivery charges will also be refunded when you return your entire order.

Additional delivery charges paid for an upgraded or express shipping option may not be refundable.

Promotions & discounts

If returning an item means that your original order no longer qualifies for a promotion, bundle discount or other offer, your refund may be adjusted to reflect the terms of that promotion.

For example, if you purchase products as part of a Buy One, Get One offer and return one item while keeping the other, the promotional discount may no longer apply. The item you keep may therefore be charged at its original price and the difference deducted from your refund.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at hello@foundroaming.com with your order number and photographs where relevant.

We will review the issue and arrange an appropriate replacement, refund or other solution.

Where an item is faulty or incorrect, we will cover reasonable return postage where required.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or product, please return your original item for a refund and place a new order.

Starting a return

To request a return, contact:

Found Roaming
hello@foundroaming.com

Please include your:

• Order number;
• Name;
• Item(s) you would like to return; and reason for the return.

Once your return has been approved, we will provide the relevant return instructions.